IT Manager

International BPO COMPANY

URGENT HIRING( IT Manager)

Salary: 15000/-25000/-

Responsibilities: This position will be responsible for monitoring and assisting the Call Center Managers and Team Managers with the operation of all support systems. The Dialer Administrator shall be responsible for recommending, supporting, and implementing departmental initiatives for both the front and back end operations.

Working Conditions:

Overtime work may be required throughout the year Shifts and/or schedules may change throughout the year as dictated by management and business needs

·   Responsible for day-to-day monitoring of predictive dialer system, calling lists imports and job statics.

·   Monitor closely with the lines of business and the rest of the strategy team to meet service level objectives and ensure the consistent, accurate reporting and compliance within all call center groups.

·   Monitors outbound and inbound associate performance and offers recommendations in support of all groups.

·   Proactively works with all areas of collections to identify opportunities to apply new workforce strategies.

·   Completes daily Quality Assurance monitoring of all call center queues.

·   Leverages the collections data to analyze strategies, recommend improvements, and identify defects and/or areas for concern.

·   Other duties as required.

Address :

SIMPLONA SOLUTIONS ,

STAR MART ENTERPRISE 45-46 ,

GAYATRI NAGAR, B - MAHARANI FARM ,

DURGAPURA 

 Qualification Requirement:

·   Bachelors degree completed or in progress.

·   Strong analytical skills.

·   Proficient in Microsoft Applications

·   Exceptional oral and written communication and presentation skills

·   Ability to work well under time sensitive requirements and meet deliverable due dates

·   Strong teamwork, research and problem solving skills