IT Laboratory and Quality Expert

User Support

• Manage support requests and incidents within SLA

• Monitor and efficiently manage the Service Now queue IT for all assigned cases

• Qualify, resolve, or escalate incidents to the support partner

• Provide technical and functional user support

• Ensure user satisfaction

Management of the Platforms

• Maintain compliance by processing change control requests

• Evaluate enhancement requests and prepare or approve specifications

• Collaborate with functional and development teams to deliver solutions

• Organize CAB and regular meetings with business and IT stakeholders

• Manage application releases and ensure integration with other systems (e.g. SAP)

Interactions with the suppliers

• Serve as the main point of contact between business users and the support Partner and the Application supplier

• Collaborate with the support Partner and application supplier to ensure effective technical and functional maintenance of the platform

Training and Documentation

• Organize training sessions for key users

• Keep documentation up to date (requirements, test plans, evaluations, risk assessments)

Continuous Improvement

• Analyze the use of the platform and identify opportunities for improvement

• Provide leadership during the full lifecycle and ensure adoption and adequate uses of the solution.

• Participate in projects introducing new features and technologies

Good Manufacturing / Distribution Practices

• Perform all activities in compliance with GxP regulations

Requirements:

• Computer Sciences, System Analysis, Engineering, Business school or similar areas.

• Master’s degree or equivalent.

• At least 5 work experience in LIMS , lab software management in industrial plants.

• LIMS technical and/or functional skills

• CDS technical and functionnal skills

• Knowledge on Business processes related to Quality control lab and manufacturing .

• Fluency in English (both written and spoken)

• French is a plus

• Problem-solving skills and ability to manage multiple priorities

• An excellent communication, presentation & interpersonal skills.

• Ability to understand the business, customer oriented.

EUROAPI is a leading supplier of active pharmaceutical ingredients (APIs), spun out from Sanofi on May 6, 2022 and listed on EURONEXT, with the aim of becoming a global champion in API solutions and CDMO. The company has a diversified portfolio of approximately 200 APIs for its API Solutions business and its CDMO (Contract Development and Manufacturing Organization) activities. With more than 150 years of experience in the API market, around 3,350 employees and a consolidated turnover of approximately €1 billion in 2023, EUROAPI has six production sites and development centers equipped with state-of-the-art technology, all located in Europe (France, Germany, Hungary, Italy and the UK).