IT Helpdesk - Intern

Duration: Atleast 3 months
Shift: 9 PM PHT onward

Setup: Hybrid

Position Overview

We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.

Key Responsibilities

• User Support: Help users with hardware, software, and network issues.
• Troubleshooting: Identify and fix problems with computers, printers, and other devices.
• Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution.
• Software Installation: Assist with installing and updating software on user devices.
• Hardware Setup: Set up and configure new computers and peripherals.
• Documentation: Update technical documents and user guides.
• System Maintenance: Help with routine tasks like software updates and backups.
• Asset Management: Assist in tracking and managing IT equipment.

Qualifications

• Education: Currently studying or recently graduated in IT, Computer Science, or a related field.
• Technical Skills: Basic knowledge of computer hardware, software, and networking.
• Problem-Solving: Good at analyzing and fixing issues.
• Communication: Clear verbal and written communication skills.
• Customer Service: Friendly and helpful attitude.
• Team Player: Able to work well alone and with a team.
• Attention to Detail: Careful and accurate in your work.

Preferred Qualifications

• Experience: Previous helpdesk or tech support experience is a plus.
• Certifications: CompTIA A+, Microsoft Certified Professional, or similar.
• Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.

What We Offer

• Hands-On Experience: Real-world IT experience.
• Mentorship: Support from experienced IT professionals.
• Skill Development: Grow your technical and soft skills.
• Networking: Connect with industry professionals.
• Future Opportunities: Possibility of future job offers for top interns.
• Paid Internship: Gain hands-on experience and receive allowance!