IT Field Technician
Pomeroy
Apply to this job Rocky Mount, NC, US Until 10/5/2026 3+ years exp First posted August 6, 2026 Last posted August 6, 2026
Job description
Responsibilities:
• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
• 3+ of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC’s/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs
Work Environment
• Office environment
• Walk up Kiosk support
• Vending and Locker resupply
• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
• 3+ of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC’s/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs
Work Environment
• Office environment
• Walk up Kiosk support
• Vending and Locker resupply
#LI-DNI
About this role
Summary
Provide on-site hardware, software support, troubleshooting, and client service.
Job title
IT Field Technician
Experience level
3+ years
Minimum experience
3+ years exp
Industry
information technology
Location requirements
On-site support in Rocky Mount, NC, USA, no remote work
Salary
Not specified
Management role
No
Skills & keywords
Required skills
hardware supportsoftware supportWindows 10MS OfficeOS365SCCM imagingticket managementiOS
Preferred skills
None specified
Specializations
hardware supportsoftware supporttroubleshootingclient support
Locations
Structured locations inferred from the posting.
Rocky Mount, NC, USA
On-site City