IT Field Support Technician

Mercer University

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Macon Campus Until 8/23/2026 H-1B sponsor history First posted September 30, 2025 Last posted September 30, 2025
Job description

Application Instructions:

Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

 

IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.

Job Family:

Student Regular Wage, Student Work Study

Department:

Information Technology

Supervisor:

Lauren Pendragon

Job Title:

IT Field Support Technician

Job Description:

Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for faculty and staff but may also include answering phone calls and emails

Requires computer support experience\knowledge along with prior customer service experience preferred. Must have excellent written and verbal communication skills and proven analytical and problem-solving skills. Must have the ability to carry up to 25 lbs. for short distances. **Candidates without computer experience will not be considered for this position

Pay Rate: $10.00

Scheduled Hours:

10

Start Date:

08/25/2025

End Date:

05/29/2026
About this role

Summary

Provide on-site hardware/software support for faculty and staff, troubleshoot issues, and assist with installations.

Job title

IT Field Support Technician

Experience level

requires computer support experience

Industry

education

Location requirements

Macon Campus, on-site support only

Salary

$10.00

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

computer supportcustomer servicecommunicationproblem-solving

Preferred skills

None specified

Specializations

hardwaresoftwarecustomer servicetroubleshooting
Locations

Structured locations inferred from the posting.

Unknown location

On-site