IT Field Support Engineer (L2)
NTT (Thailand) Limited
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About the role
We're looking for an IT Field Support Engineer (L2) to provide hands-on technical support for enterprise end-user environments. You'll be responsible for the installation, maintenance, troubleshooting, and repair of desktops, laptops, printers, and related technologies while acting as a trusted partner for our client.
This role is primarily based at our client's site in Pardubice, with occasional travel as required.
What you'll do
- Provide on-site and remote support for desktops, laptops, printers, and peripherals
- Diagnose and resolve hardware, software, and operating system issues
- Perform system upgrades, installations, deployments, and hardware replacements
- Support Windows-based environments and assist with related technologies
- Coordinate with clients, vendors, and internal teams to resolve technical issues
- Maintain documentation and track issue resolution activities
- Contribute to service improvement initiatives and knowledge sharing
- Support scheduled installations and maintenance activities
- Mentor junior team members and provide technical guidance when required
What we're looking for
- 3-5 years of IT support, desktop support, or field engineering experience
- Strong troubleshooting skills across desktop hardware and software environments
- Solid knowledge of Windows operating systems
- Experience supporting laptops, desktops, printers, and peripherals
- Customer-focused mindset with excellent communication skills
- Fluent Czech language skills (spoken and written)
- English language skills are an advantage
- Experience working directly with business users and stakeholders
Physical Requirements / Working Conditions:
- The person must be physically able to do normal office tasks, including occasionally lifting or moving items that can weigh up to 23 kg, with support equipment like trolleys, trays etc.
- Must be able to perform essential responsibilities with or without reasonable accommodation.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Summary
Provide onsite and remote hardware/software support and troubleshooting for enterprise environments.
Job title
IT Field Support Engineer (L2)
Experience level
3-5 years
Minimum experience
3+ years exp
Industry
technology
Location requirements
On-site support in Pardubice, Czech Republic, with occasional travel
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Prague, Czechia
Pardubice, Czechia