IT Field Support Engineer (L1)
NTT Germany AG & Co. KG
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About the role
We're looking for a proactive IT Field Support Engineer (L1) who enjoys hands-on technical problem solving and working directly with end users. In this role, you'll provide on-site support for enterprise IT environments, troubleshooting and resolving hardware and software issues while ensuring an excellent customer experience.
Based primarily at a client location in Pardubice, you'll play a key role in maintaining workplace technology and supporting business operations.
What you'll do
- Provide on-site support for desktops, laptops, printers, and related peripherals
- Diagnose and resolve hardware and software incidents independently
- Perform parts replacement, equipment repairs, upgrades, and deployments
- Troubleshoot Windows-based environments and end-user devices
- Prioritize incidents based on business impact and customer needs
- Identify potential issues before they affect users and take corrective action
- Escalate complex problems with clear technical documentation when required
- Work effectively in diverse customer environments, including mixed-vendor and legacy infrastructures
- Deliver a high-quality support experience directly to end users and client stakeholders
What we're looking for
- 2-4 years of experience in desktop support, field support, or IT operations
- Strong troubleshooting and diagnostic skills
- Experience supporting desktop, laptop, and printer technologies
- Ability to work independently and make sound technical decisions in the field
- Customer-oriented mindset with excellent communication skills
- Fluent Czech language skills
- English language skills are beneficial
- Experience in enterprise IT environments is an advantage
- Comfortable working on-site and occasionally travelling when required
Physical Requirements / Working Conditions:
- The person must be physically able to do normal office tasks, including occasionally lifting or moving items that can weigh up to 23 kg.
- Must be able to perform essential responsibilities with or without reasonable accommodation.
Workplace type:
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
Summary
Provide on-site hardware/software support and troubleshoot issues in enterprise IT environments.
Job title
IT Field Support Engineer (L1)
Experience level
2-4 years
Minimum experience
2+ years exp
Industry
it services
Location requirements
On-site support in Pardubice, Czech Republic, with travel allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Prague, Czechia
Pardubice, Czechia