IT Delivery Manager / Project Manager

A. Project Delivery & Execution

• Lead end-to-end management of client-facing technology projects, from planning to deployment and closure. Define and oversee project scope, timelines, deliverables, budgets, and success criteria.
• Manage project documentation, including project plans, risk registers, and communication frameworks.
• Manage team performance using Agile/Scrum based on agreed upon SLA with client and KPI with the team, and address issues, if any.
• Lead project-specific meetings, provide updates, manage expectations, and escalate issues to Operations Manager.
• Use Asana for task tracking and reporting.
• Identify and mitigate risks, enforce project management standards and methodologies.

B. Client & Stakeholder Engagement

• Serve as the primary point of contact for clients on technology-related projects.
• Facilitate regular status updates, reviews, and demo sessions to maintain transparency and alignment.
• Support client onboarding and change management during new system/tool rollouts.
• Anticipate client needs and discuss recommended enhancements and proactive solutions to the Operations Manager
• Conduct post-project reviews to capture lessons learned and optimize future delivery.

C. Reporting & Continuous Improvement

• Prepare weekly and/or monthly reporting on project performance, KPIs, and client satisfaction as requested by the Operations Manager and client.
• Analyze delivery outcomes and suggest process optimizations for greater efficiency.
• Maintain compliance-ready documentation to support audits, reporting, and knowledge transfer.
• Contribute to evolving agency delivery frameworks, best practices, and playbooks.

Requirements

Minimum Qualifications (Education and Experience)

• Certified and proficient in project management methodologies, including Agile (Scrum), Waterfall, and hybrid approaches.
• Deep understanding of Agile Scrum, including advanced application of burndown techniques, retrospective formats, and bug-handling strategies.
• Skilled in assessing project scope, team capacity, and execution feasibility.
• Proficient in Asana project management, including Board setup, Workflow optimization, Automation, and Dashboard reporting.
• Strong analytical, planning, and problem-solving skills with a strategic mindset.
• Excellent written and oral communication, coordination, and presentation abilities.
• Demonstrated ability to manage multiple concurrent projects with minimal supervision.
• Passionate, self-motivated, and highly adaptable in fast-paced environments.

Type of Skills and/or LICENSING/CERTIFICATION Required:

• Proficient in Agile Scrum methodology, with hands-on experience applying advanced techniques such as burndown charts, retrospective formats, and bug-handling strategies to close gaps in standard frameworks.
• Strong working knowledge of project management methodologies, including Agile, Waterfall, and hybrid approaches.
• Preferred certifications include PMP, PRINCE2, CSM, PMI-ACP, or other recognized credentials that enhance career prospects and demonstrate commitment to best practices.
• Demonstrated ability to lead and support projects across diverse environments, with a strategic mindset and a passion for continuous improvement.
• Exposure to digital marketing and IT systems is a strong advantage, offering cross-functional insight into project execution, stakeholder alignment, and technology-driven process optimization.

Working Conditions:

• Hybrid Set-up
• Daytime shift (8 AM-5 PM or 9 AM-6 PM)
• Full-time employment