IT Business Process Improvement Officer

YBN - Binus University Kemanggisan

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Jakarta Until 10/3/2026 2+ years exp First posted August 4, 2026 Last posted August 4, 2026
Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!


We're committed to bringing passion and customer focus to the business.

• Draw business process flows from operational into diagrams according to SOP (Standard Operating Procedures).
• Actively coordinate and consult with business users for any changes or updates on business process in operational.
• Actively gather complaints from business users for area lack of automation.
• Find and suggest area of improvement in business process to business users including any reengineering of business process if needed according to best practices from industry.
• Coordinate with business users for routinely updating the SOP (Standard Operating Procedures) according to current business process in operational.
• Provide proper documentation for business process improvement.
• Management Support Activities:
o Provide Report to direct Supervisor.
o Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost).
o Perform activities related to Quality Management System.
o Perform additional tasks related to key responsibilities as required by Direct Supervisor.

Education Requirement: • Minimum Bachelor Degree (S1) in Computer Studies/ Management Studies
Work Exposure/ Experience: • Minimum 2 years working experience
Special Skills : • Have knowledge in design & develop the Standard Operating Procedure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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About this role

Summary

Improve business processes, coordinate SOP updates, and document procedures.

Job title

IT Business Process Improvement Officer

Experience level

2+ years

Minimum experience

2+ years exp

Industry

software

Location requirements

Jakarta, on-site work only.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

design & develop SOP

Preferred skills

None specified

Specializations

business processSOPreengineeringdocumentationquality management
Locations

Structured locations inferred from the posting.

Jakarta, Indonesia

On-site City
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