IT Business Analyst (MS Support)

Key Responsibilities

• Manage and maintain the full suite of Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, and Intune
• Administer user accounts, groups, licenses, and permissions using Azure Active Directory and PowerShell
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
• Configure and enforce security policies, including MFA, conditional access, and data loss prevention (DLP)
• Document procedures, configurations, and best practices
• Provide Tier 2 End user support for All of the Office 365 Suite of Collaborations applications

Required Skills & Qualifications

• Strong proficiency in PowerShell scripting and automation
• Deep understanding of Exchange Online, SharePoint Online, Teams, and OneDrive
• Experience with Entra AD, Intune, and Microsoft Defender for Office 365
• Familiarity with compliance tools like eDiscovery, retention policies, and audit logs
• Excellent problem-solving and communication skills

Bonus Skills

• Experience with hybrid environments (on-prem Exchange or AD)
• Knowledge of ITIL practices and change management
• Familiarity with third-party M365 management tools