IT Analyst

Become a part of Thailand’s no.1 Boardband Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Nonthaburi

Job Summary

Analyze user & customer complaints and identify root causes through systematic problem-solving and technical analysis.

Job Description

Roles & Responses

• Understand infrastructure architecture and end-to-end service flows to support operational and troubleshooting activities.        

• Analyze user & customer complaints and identify root causes through systematic problem-solving and technical analysis.            

• Perform system administration tasks, including user requests handling, on-call 7x24 support, and operational activities.        

• Develop and implement solutions to continuously improve the quality and reliability of all services.        

• Design infrastructure solutions and implement new platforms to support service expansion and technology enhancement.        

• Apply project management skills to plan, coordinate, and execute infrastructure and service improvement initiatives. 

Qualifications

• Bachelor’s or Master’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, or related fields.

• 0–5 years of experience, preferably in fixed broadband technology.

• Strong knowledge of networking fundamentals and network troubleshooting.

• Experience or knowledge in AI/ML, customer support, network implementation, and network quality control, including root cause analysis.

• Programming skills are an advantage: Unix Shell Script, Python, PHP, DevSecOps, C#.

• Good command of English (written and spoken).

• Able to standby on-call outside business hours with on-call allowance provided.

Recruiter

Kawitas Wastara (กวิทรรศ วัสธรา)