ISA - IT Support Specialist - Band 6 - Job 3842

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

• Excellent Communication as well as Customer service skills and problem-solving ability.
• Mobile Device Skills.
• Strong operational knowledge and experience of Windows 10, Windows 11, Red Hat Linux, Mac OS, and iOS operating systems, common application programs, system diagnostics and local/remote support structure.
• Experience supporting Outlook, MS Office, MS Teams, WebEx, Box, and Windows.
• Knowledge of system configuration, physical and network connectivity.
• Ability to provide information and direction to others in a clear and concise manner.
• At least 2 years Windows support experience professionally and/or personally
• At least 2 years professional troubleshooting expertise
• Customer support experience and service focus

• Active listener with flexibility to modify approach and adapt to customer needs
• Ability to multi-task
• Proven problem solving skills
• Knowledge sharing
• Ability to handle pressure of high volume & to be a exceptional performer on a daily basis