IRD Lead Server

What You'll Do

The In-Room Dining Shift Lead supports the daily operation of the department by assisting the Food & Beverage Manager – In-Room Dining with shift organization, communication, guest service, and departmental standards. This is a working position that actively participates in daily service while helping ensure prompt, efficient, and professional service of food and beverages to hotel guests in their rooms.

Some of your responsibilities include:

• Maintain the hotel standards of service etiquette.
• Be familiar with ticketing and cash handling.
• Ensure that orders are checked for presentation and completeness.
• Assist with training and onboarding in room dining staff and make sure that all standards are being followed.
• Ensure that the stations, service carts, and trays are cleaned, stocked, and organized.
• Work alongside the team during service while providing operational support throughout the shift.
• Inform and communicate to your team the current and upcoming hotel functions and events.
• Coordinate with the Front Office department the delivery of guest amenities.
• Help organize storage areas and maintain cleanliness throughout the department
• Monitor and maintain proper operational supplies.
• Accountable for maintaining and monitoring that all employees follow cash handling procedures.

What You Bring

• 1 year of experience in a similar or supervisory role is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system.
• Knowledge of food & wine presentation.
• Excellent written communication and presentation skills.
• Highly motivated and flexible, with the ability to take initiative.
• Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.
• Food Handler and Alcohol Awareness Certifications (if applicable).

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

 

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

 

Be Yourself. Lead Yourself. Make it Count.