Investigations Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Protect the company’s assets and reputation by preventing, detecting and investigation suspicious sales, fraudulent claims and internal misconduct

· Monitor and investigate suspicious sales activities

· Conduct in-depth investigations into life insurance claims

· Use data analytics to determine fraudulent patterns, recognize anomalies and develop strategies to curb fraud

· Design and implement fraud prevention policies.

· Design training programs for the sales, underwriting and claims teams

· Meet internal turnaround times (TATs) and service-level standards

· Develop and deliver fraud preventive activities for internal auditor, operational staff and senior management

· Identify process gaps and propose improvements for efficiency and fraud prevention.

· Support data accuracy, claims analytics, and management reporting.

· Ensure claims decisions mitigate financial, legal, and reputational risks.

· Collaborate with Legal, Risk management and HR functions to resolve internal fraud

· Collaborate with external law enforcement agencies, providing evidence for criminal /civil proceedings

· Ensure all investigations adhere strictly to local privacy, data protection and insurance industry laws

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.