Interpretation Service Manager

About the Company

SOC Language Solutions is a language services provider.

We provide onsite interpretation, over-the-phone interpretation, and translation services to large corporate enterprises as well as the public sector. We specialize in the medical and legal industries.

SOC Language Solutions is an Interpretation Service Provider of the International Medical Interpreters Association (IMIA) and a corporate member of the American Translators Association (ATA), the Association of Language Companies (ALC), the Medical Interpreter Network of Georgia (MING), and the National Council on Interpreting in Healthcare (NCIHC).

Operations

·       Oversee interpretation services

·       Manage day-to-day operations of the Interpretation Services Department

·       Coordinate, monitor and review all interpreting assignments as well as dispatch assignments

·       Troubleshoot system with users and interpreters as needed

·       Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date

·       Maintain professional and productive relations with both clients and linguists

·       Review, update and verify quality control procedures as well as administers quality control checks and ensures the accuracy of information in the system 

·       Track and monitor number of client complaints

·       Quote new customer jobs using rates/margins

·       Work with the management team on bids, responses to RFPs, and new contract implementation processes

Management reporting

·       Responsible for tracking non-conformance reports.

·       Responsible for tracking department operations metrics, such as fill-rate percentages and turnaround-to-fill cases per recruiter

·       Review department’s overall success by monitoring the number of projects, unable-to-fill projects, profit margins, languages and locations

Recruitment and training

·       Recruit and seek out qualified interpreters via membership directories, and/or online submissions

·       Interview and vet new interpreters

·       Ensure interpreters have passed necessary testing requirements

·       Train new suppliers as needed

Financial

·       Manage accounts payable, invoices from and payments to payments to suppliers
Manage accounts receivables, invoices to and payments from clients

·       Assist in any payroll issues, and be in tune with payroll processing deadlines & announcements

Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date

Experience

·       2-3 years in the localization industry, preferably in interpretation area

·       At least 1 year in management or supervisory capacity

All your information will be kept confidential according to EEO guidelines.