Internship - Performance & operations management officer

YOUR ROLE 

You will join the Customer Experience teams to help create and update customer-facing communication materials, and support the planning and execution of customer engagement campaigns across digital channels (social media, website, internal communication platforms), ensuring consistency of messaging and brand identity across all customer touchpoints. 

You will also contribute to improving the customer journey, collecting and analyzing customer feedback from surveys and other channels, and preparing reports and presentations on customer satisfaction and engagement. You will support cross-functional teams (Marketing, Sales, Customer Support, Product) in organizing customer events, webinars or product launches, and monitor campaign performance. 

It is an opportunity to gain enriching experience at the heart of customer relations, in a dynamic environment focused on marketing, communication and data. 

WHAT ARE GOING TO DO? 

• Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides). 

• Assist in planning and executing customer engagement campaigns. 

• Produce content for digital channels 

• Ensure consistency of messaging and brand identity across all customer touchpoints. 

• Support the development of promotional and educational materials. 

• Help map and improve the customer journey by identifying communication opportunities. 

• Collect, organize, and analyze customer feedback from surveys and other channels. 

• Assist in preparing reports and presentations on customer satisfaction and engagement metrics. 

• Support initiatives aimed at improving customer loyalty and retention. 

• Coordinate with cross-functional teams (Marketing, Sales, Customer Support, Product). 

• Assist in organizing customer events, webinars, or product launches. 

• Monitor campaign performance and recommend improvements based on data. 

WHO ARE WE LOOKING FOR? 

Required: 

• Education: Currently pursuing a Bachelor's or Master's degree in Marketing, Communication, Business, Customer Experience, or a related field. 

• Languages: Excellent written and verbal communication skills in English. 

• Technical skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word). 

• Strong organizational and project management abilities. 

• Good analytical skills and ability to interpret customer data. 

Desirable: 

• Familiarity with Canva. 

• Knowledge of social media platforms and digital marketing principles. 

• Creative mindset with attention to detail; curious and proactive. 

• Customer-oriented with strong interpersonal skills; team player with a positive attitude.