Internship - Customer Success

**We help everyday people invest in the startups they love.**

Wefunder is the largest funding platform connecting founders with their community to become investors. Over the past few years, we've helped fund thousands of startups with over $1B+ in capital, from early-stage moonshots to wildly successful unicorns.

In 2021, regulatory reform put Community Rounds on the map. Since then, we’ve helped startups like [Substack](https://wefunder.com/substack), [Mercury](https://wefunder.com/mercury), [Levels](https://wefunder.com/levels), and many others raise money from their customers and community. We built this space from the ground up. Now we're hiring a Customer Success Intern to help our investors, build useful tools with AI, and make the whole operation run better.

**This is a position based out of our headquarters in San Francisco, CA.**

### Our Dream Candidate

* You’re energized by helping people. When somebody's confused or stuck, your first instinct is to actually solve their problem, not hide behind a canned response.
* You thrive in fast-paced environments and you’re constantly teaching yourself new things.
* You’re organized, accountable, and have incredibly high standards. You sweat the small stuff when it matters. Money, taxes, legal paperwork. You double-check, then you triple-check.
* You love building better systems and want to leave your mark by making things better.
* You've never vibe-coded before? Cool. You just have to seriously want to learn. If the idea of working with an AI agent to build a tool sounds exciting (not scary), keep reading.
* You don't need hand-holding. If something's broken, you poke at it. If you don't know the answer, you go find it. If you said you'd do something, it gets done.

### Responsibilities

This is a 6-month internship, July through December. Here's what you'll actually be doing:

* Talking to investors. You'll be on email threads and video calls helping real humans figure out real problems: wrong tax form, lost login, "wait, what did I invest in again?" You'll start with the easier stuff and work your way up.
* Learning to vibe-code. We'll set you up with Cursor, Claude Code, and Codex on day one. You don't need to know them yet. You do need to get good at them, fast. We'll help.
* Fixing bugs. When something breaks in the investor flow, you'll dig in. Reproduce it, figure out what's going on, and eventually ship fixes yourself.
* Building tools for the team. Scripts, Slackbots, mini-dashboards, whatever saves us time. Your first one will probably be rough. By December, your output should be useful and impressively powerful.
* Helping out when things get a bit chaotic. Taxes, big raises, and seasonal volume. You roll up your sleeves and get your hands dirty.
* Noticing patterns. If ten investors ask you the same question, that's a help doc waiting to happen, or a bug, or a product gap the team should know about. You'll flag it and own the solution.

### Skills & Experience

* **You're reliable.** If you said you'd do it, you do it. You follow up to the very last detail.
* **You thrive in ambiguity.** That should sound fun, not stressful.
* **You communicate and write like a human.** Clear, warm, no jargon, no "per my last email."
* **You're fired up about AI.** You don't need to have used these tools before, but you _do_ need to want to learn them badly enough to spend evenings poking around and getting up-to-speed.
* **You're in school, a recent graduate, or taking a gap year.** Any major. Customer-facing experience is highly preferred.

### Compensation

* $25/hour
* This is an internship opportunity. No benefits, 401(k), equity, etc.
* You’ll get a laptop and a seat at our San Francisco headquarters.

### How to Apply

Submit your application via our listing on YC’s Work At A Startup platform.

We love personal touches. Feel free to send us a message and include one of the following (totally optional, but brownie points!):

1. **Survival Skills**: One skill you’d offer the team in a post-apocalyptic world.
2. **Overnight Expert**: You wake up and you are an expert in any skill you want. What do you choose and why?
3. **Oh Shit Moment**: Tell us about your biggest “oh shit!” moment that produced real growth. How did you diagnose it and grow moving forward?

_(If you pick this one, your initial screener will share their biggest failure as a Wefunder team member. It’s only fair!)_

**If you feel you don’t meet all the requirements, we still encourage you to apply.** Don’t let a confidence gap or imposter syndrome stand in the way of meeting great people.

### About Wefunder

In May 2016, it became legal for regular people to invest as little as $100 in startups and small businesses. Since then, Wefunder has become the largest equity crowdfunding platform. We’ve helped hundreds of startups and small businesses - flying cars, space rockets, breweries, Hollywood studios, and more - raise millions of dollars. We’re a **Public Benefit Corporation** on a mission to revitalize capitalism and keep the American dream alive by funding deserving businesses across America, not just Silicon Valley tech. We’re a scrappy team of founder types who enjoy autonomy, responsibility, and learning by doing.

**Read more**: [Wefunder’s Story](https://wefunder.com/wefunder)

**Our Public Benefit Corp Mission**: [Charter](https://wefunder.com/charter)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Role details (from YC):
Compensation: $25 / hourly
Visa: US citizen/visa only