Intern - IT Field Support Services  

The Big Picture 

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry. 

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion. 

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry. 

For more information visit: www.syscolabs.lk  

 
The Opportunity 

Join Sysco Labs Sri Lanka as an Intern - IT Infrastructure & Operations and gain hands-on experience in providing technical assistance to end users. This internship offers a great opportunity to enhance your technical skills, solve real-world IT challenges, and contribute to the seamless operation of our IT systems. The knowledge gained during the internship will provide the intern with the skillset needed to seamlessly move into a professional career in the IT industry. This role is ideal for individuals passionate about IT operation and eager to learn in a dynamic environment while contributing to Sysco Labs’ mission of delivering exceptional end-user experiences. 

Responsibilities: 

• Assisting end users with troubleshooting hardware, software, and network-related issues via phone, email, or in-person 

• Supporting the installation and configuration of computer systems, applications and peripherals 

• Documenting technical problems and solutions for future reference 

• Assisting end users in using IT systems effectively 

• Collaborating with the IT team on projects such as system upgrades and application rollouts 

• Maintaining inventory records of IT equipment and contributing to technical documentation development 

• Performing other duties as assigned 

Requirements: 

• Must be currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, or a related field 

• Possessing basic knowledge of operating systems (Windows/macOS), networking and troubleshooting tools 

• Must have basic knowledge of M365 applications 

• Should demonstrate strong problem-solving abilities and attention to detail 

• Excellent communication skills with a customer-centric approach 

• Should be able to work independently and collaboratively within a team setting 

Benefits: 

• An attractive allowance 

• Paid birthday leave 

• Exposure to the corporate culture of a Fortune 100 company 

• An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field 

• Opportunities to network and build lasting professional relationships 

• A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer.