Intern, HR Service Delivery Project

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This internship supports a HR transformation programme focused on improving how employees access HR services through a digital HR Service Delivery platform.

The intern will work closely with the HR Functional Project Manager to support coordination, documentation, testing, and change activities across multiple countries.

Project & Coordination Support

• Help coordinate project activities across HR, Tech, and local HR teams
• Support meeting logistics, prepare agendas, and capture minutes & action items
• Track actions, risks, issues, and key milestones

Documentation & PMO Support

• Assist in preparing:  
• o   Project updates and status decks
• o   Requirement trackers and issue logs
• o   UAT documentation and test trackers
• Maintain organized project folders and documents (SharePoint / Teams)

Testing, Go‑Live & Support Activities

• Support HR User Acceptance Testing (UAT):  
• o   Coordinate testing schedules
• o   Track defects and resolutions
• Assist during Go‑Live and post go‑live support by:  
• o   Consolidating daily status updates
• o   Tracking issues and frequently raised questions

Change & Training Support

• Support change and training activities, including:  
• o   Training attendance tracking
• o   Feedback collation
• o   Basic preparation of user materials or job aids

Reporting & Insights

• Help compile simple reports and trackers (e.g. adoption, training completion, open issues)
• Support preparation of summaries for leadership updates

 

What You’ll Learn

• How large‑scale HR and technology transformations are run
• Exposure to HR systems, governance, and project management
• Working with stakeholders across different countries and functions
• Practical experience in documentation, testing, and change enablement

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.