Intake Coordinator

Iraq and Afghanistan Veterans of America (IAVA) is the nation’s first and largest organization dedicated to serving the 2.5 million veterans of the wars in Iraq and Afghanistan, from their first day home to the rest of their lives. IAVA strives to build an empowered generation of veterans through programs in four key impact areas: Health, Education, Employment and Community.

• Health - IAVA makes it a priority to ensure that both mental and physical health needs are being effectively addressed in our community, and has provided support to over 20,000 returning veterans nationwide.
• Education - With nearly a million new veterans headed back to school under the New GI Bill, IAVA has provided over 500,000 with the tools and support needed to make informed decisions about their education.
• Employment - No veteran should come home from Iraq or Afghanistan to an unemployment check. To fight shockingly high joblessness rates, IAVA’s Combat to Career initiative helped over 270,000 veterans in their transition to civilian careers in 2011.
• Community - Less than 1% of the country served in Iraq and Afghanistan – a stark contrast to the 12% that served during WWII. Building community, both online and on the ground, is a critical factor in fulfilling IAVA’s mission, which means bridging geographical divides to create a united, supported and proud movement of new veterans

Based in our New York City office, Iraq and Afghanistan Veterans of America (IAVA) is seeking an Intake Coordinator to act as the initial point of contact for Iraq and Afghanistan veterans and their families who reach out to the Rapid Response Referral Program (RRRP), IAVA’s case management team.

The Intake Coordinator is responsible for contacting all veterans and family members who have contacted RRRP. Contact must be make within one business day and from there conduct an intake assessment over phone or email. The Intake Coordinator  is responsible for documenting all contact and case information into IAVA’s database system, Salesforce.

The Intake Coordinator reports to the RRRP Supervisor.

RESPONSIBILITIES

• Act as first point of contact for all veterans and family members who contact RRRP.
• Ensure all intakes are responded to within one business day.
• Conduct intake assessments gathering basic information about the reason the veteran called including:
  • Service details;
  • Financial picture;
  • Benefits receiving;
  • Mental health history and issues;
  • Family composition and supports.
• Create a contact record and case record in Salesforce and document the intake responses in these confidential records.
• Refer the case back to the RRRP supervisor for assignment once the intake is complete.
• Participate in weekly supervision to discuss case issues, policies, procedures, and report to RRRP supervisor.
• Attend and participate in weekly team meetings.
• Maintain close communication with Veteran Transition Managers about client issues that require follow up.
• Adhere to all rules about client confidentiality and handling client emergencies.
• Other duties as assigned.

Start Date: Immediate

Application Deadline: Rolling

Salary and Benefits: Salary is commensurate with experience. IAVA provides comprehensive health and dental coverage, access to vision benefits, a Flexible Spending Account, Transportation Savings Account and a 403(b) retirement plan, in addition to thirty Paid Time Off days per year.

To Apply : Please apply here http://iava.org/careers/. Include a cover letter that concisely explains how your experience could be applied to IAVA. Applications without a cover letter will not be considered. No phone calls, please.

IAVA is an equal opportunity employer; VETERANS OF THE CONFLICTS IN IRAQ AND AFGHANISTAN ARE HIGHLY ENCOURAGED TO APPLY.

To learn more about IAVA’s history, mission and model, click here.