INT VIP Account Manager (Hybrid)

Sporty Group

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Cape Town Until 8/22/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description

About the role

As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.The VIP Account Manager will collaborate with different internal teams across the business.

What you'll be doing

  • Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
  • Providing  proactive support to VIP players, ensuring their needs are met promptly and effectively
  • Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
  • Responsible for analysing data and internal reporting
  • Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
  • Staying updated with industry information, policies, and regulations in the iGaming sector
  • Ensuring data security

What you'll bring

  • Previous experience as an Account Manager within the iGaming industry
  • Excellent communication and presentation skills
  • Outstanding problem-solving skills with a proactive approach
  • Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
  • Strong drive to achieve and exceed targets
  • Willingness to work weekends
  • Fluency in English
What’s in it for you
  • A competitive salary + individual performance based bonuses every quarter
  • 20 days annual leave + public holidays
  • South African employment contract
  • Referral bonuses & flash bonuses
  • Top of the line equipment
  • Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About this role

Summary

Manage VIP clients to enhance satisfaction, retention, and revenue in a hybrid environment.

Job title

VIP Account Manager

Experience level

previous experience in iGaming industry

Industry

gaming

Location requirements

Cape Town, hybrid work allowed

Salary

Not specified

Management role

No

Skills & keywords

Required skills

communicationproblem-solvingteamworkdata analysis

Preferred skills

proactive supporttarget achievementadjustable multitasking

Specializations

relationship managementclient retentiongambling industry
Locations

Structured locations inferred from the posting.

Cape Town, South Africa

Hybrid City
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