Installation & Service Engineer

Location: Hanoi city or Bacninh province, Vietnam
Department: Engineering / Technical Services
Reports To: Service Manager

Key Responsibilities:

• Provide on-site technical support and troubleshooting for production lines at customer facilities.
• Address and resolve general equipment issues to ensure minimal downtime.
• Prepare and submit technical reports detailing line conditions and issues encountered.
• Communicate with customers regarding line status following any downtime events.
• Collaborate with global teams for technical updates and continuous improvement initiatives.
• Manage and provide information on spare parts to customers as needed.
• Support new equipment installations as assigned by the manager.
• Perform other duties as required, aligned with the scope of the role.

Qualifications & Requirements:

• Degree or diploma in Electrical or Electro-Mechanical Engineering.
• Minimum 2 years of experience in production line maintenance or a similar technical role.
• Proficient in English communication, both written and verbal.
• Willingness and ability to travel internationally for technical exchanges and support.
• Familiarity with computer applications and technical documentation.
• Understanding of electrical networks and industrial control systems.
• Awareness of workplace safety standards and practices.
• Demonstrated initiative, commitment, and ability to work independently and as part of a team.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role