Inside Systems Engineer - Singapore

The Role
The Inside Systems Engineer is a customer-focused technical sales professional that provides pre-sales consulting, technical guidance, and hands-on assistance to customers and Acme channel partners. The SE teams and collaborates with Acme inside sales teams to recommend and design effective and appropriate customer solutions based on Acme offerings.
The Inside Sales SE acts in a consultative fashion and is looked to as an expert in his/her field by the Acme inside sales teams, business partners and customers.

Key responsibilities of the ISE include:

• Articulate the features and benefits of Acme solutions and products.
• Understand the customer’s business drivers and how to map these to a Acme solution.
• Provide technical leadership in the Requirements Discovery, Solution Development, and Solution Proposal stages of the opportunity sales cycle.
• Provide channel partner enablement for selected channel partners in defined territory to include: regular product and solution updates, customized workshops, SE shadow program, and any other required tasks to enable partner to perform independent pre-sales support for small-to-medium size opportunities.
• Perform product demonstrations and presentations in support of company road show’s and events.
• Manage, monitor, and/or perform solution evaluations and Proofs-of-Concept in support of sales opportunities either directly or through channel partners.
• Perform technical account management and act as an interface between the inside sales/pre-sales account teams and technical staff by monitoring and managing technical issues to conclusion, including any required management escalations required to resolve technical issues.
• Act as interface to Product Management to monitoring and manage feature requests and product roadmap issues to conclusion, including any required management escalations required to resolve related issues.
• Provide reporting and feedback on customer accounts and field activities to Sales, Product Management, and Engineering

The Candidate

• The Inside Sales Systems Engineering candidate should have a the ability to assimilate new technologies, have proven customer facing skills at both the C-level and line management level, and be technically strong enough to establish credibility with technical leaders. Working in tandem with the Acme sales teams requires the candidate to have knowledge and experience in sales methodologies and a keen focus on driving positive business outcomes.
• The Inside Sales Systems Engineer should also have the following:
• 3-5+ years’ experience in a customer facing technical role
• Technical experience with virtualization technologies, data center consolidation, and/or server technologies is highly desirable
• Hands-on, and “does what it takes” attitude to drive success
• Team player with strong drive
• Strong interpersonal skills and the ability to communicate professionally with partners, customers, and internal cross-functional teams including Sales, Marketing, and Engineering
• A structured thinker with strong presentation and problem solving skills
• Ability to manage multiple projects, determine project urgency and execute detailed action plans
• Highest level of personal and professional ethics and integrity.