Inside Sales Coordinator
Akamerica.wd5.aka
Apply to this jobThe Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.
We are currently seeking applications to fill the following job opening at Asahi Kasei Bioprocess where we sell Planova® virus removal filters and develops and manufactures related bioprocess equipment.
Company:
Job Description:
Asahi Kasei Bioprocess is growing and seeking an Inside Sales Coordinator in the New England area. You will be responsible for technical customer support, and utilization of marketing and sales tools in support of company objectives. The role is responsible for vetting and progressing all qualified purification leads from all sources and effectively passing those leads to the account management team or SME for follow up and meetings. If you have an interest in sales, are detailed, self-motivated, and have a technical or life science background, please apply to join our team!
Location
This role is based in the New England area near the Massachusetts Training Center located in the Zoll building in Chelmsford, MA.
Benefits
- Competitive compensation with bonuses
- Great health benefits
- Paid time off
- Paid company holidays
- Strong company match to 401(k) contributions
- Tuition reimbursement program
- Paid parental leave
- Wellness Program
ESSENTIAL DUTIES/RESPONSIBILITIES:
Inside Sales
- Acknowledge customer calls and emails, with timely answers supported by product-training centric usage experience and troubleshooting expertise
- Gain experience with AKB products and services to provide thoughtful knowledgeable responses to customers to invoke response to continue conversation with Subject matter experts (SME)
- Create a rolling master list of dates and deliverables for customer inquiry
- Liaison between customer and various AKBA SME groups (R&D, Logistics, FA, and Sales experts) to identify the best approach to meeting customer needs
- Smoothly transfer leads to contacts and progress opportunities effectively to SME
- Continuously improve approach based on feedback from SME and customers responses
- Proactively contact customers generated from Massachusetts Training Center (MTC) attendees list, user registers, inquiries, tradeshows, lead scoring list, and other sources of list that require active contact
- Craft unique messaging for all MTC and inbound customers facing emails that will invoke response and meet KPI for inside sales and MTC goals
- Maintain accountability of above metrics and include in monthly report
- Maintaining and entering campaigns into Salesforce to track attendance of events and qualified leads
Coordinator
- Work with MTC team for event coordination and logistics that consists of day-of support for MTC webinar, training courses and in person courses
- In-person events will be meeting and greeting customers and guests to the MTC and service their needs
- Assisting AV production company communication and management support
- Work with Inside sales manager on event promotions support (social media, local promotion) in conjunction with AKBA marketing
ADDITIONAL DUTIES/RESPONSIBILITES:
- Participate on a limited basis in field responsibilities (customer site evaluations, local tradeshows), 1-2 days, 1 time a month when necessary
- Cooperate in creation and promotion material for advertisement
- Conduct laboratory and office tours
- Contribute to miscellaneous administrative responsibilities as assigned
- Assist in AM overflow as directed
- Attend internal sales meeting 1-2 times per year at offsite location for 3-4 days
MINIMUM/PREFERRED REQUIREMENTS:
- Education: Preferred Associate BS or BA, Life science related discipline
- Previous experience in science related sales, inside sales, or customer service role preferred
- Experience: Proficient in Microsoft Word, Excel, PowerPoint and Office, Salesforce experience preferred
- Effective written, verbal and presentation skills
PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS:
- Laboratory environment, full knowledge of all safety procedures and willingness to work in virus lab-centric environment
- Ability to lift up to 50 lbs.
- Potential for domestic and international travel, as required (<10%)
The base compensation range for this role is $29-34 an hour. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.
Asahi Kasei Bioprocess (AKB) provides pharmaceutical and biopharmaceutical manufacturers with a comprehensive suite of tools to maximize safety and improve yields of biotherapeutics during research, clinical and commercial-scale production.
We are a growing team (140+) of professionals excited about what we do and our ability to impact healthcare delivery systems worldwide. We offer a "big company" benefits package and a "small company" culture and work environment. Every employee at Asahi Kasei Bioprocess America can impact our future.
#LI-MG1
As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.
Summary
Provide technical customer support and manage sales leads effectively.
Job title
Inside Sales Coordinator
Experience level
preferred experience in sales or customer service
Industry
healthcare
Location requirements
Located in Chelmsford, MA; remote work not allowed.
Salary
$29-34 an hour
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Chelmsford, MA, USA