Inside Sales Associate I

Job Summary 

Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling.   

Major Tasks, Responsibilities and Key Accountabilities 

• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly 

• Handles payments securely, including credit card, check, and cash transactions. 

• Identifies stock products and recommends comparable alternatives. 

• Maintains margin goals within established pricing guidelines. 

• Coordinates with team members to ensure service commitments are met. 

Nature and Scope 

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. 

• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. 

Work Environment 

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

• Typically requires overnight travel less than 10% of the time. 

Education and Experience 

• HS Diploma or GED strongly preferred. 

• 0-2 years of experience in area of responsibility. 

• Basic computer proficiency, including data entry, email, and order processing systems

• Strong attention to detail with a high level of accuracy in transactional tasks

• Clear and professional communication skills across phone, email, text, and in-person interactions

• Ability to identify products and suggest appropriate alternatives based on customer needs

• Understanding of and ability to follow established pricing guidelines

• Proven reliability and ability to work collaboratively in a fast-paced, team-oriented environment