Inside Physical Damage Appraiser

Auto-Owners Insurance Company

Apply to this job
Lansing, MI Adrian, MI Until 8/21/2026 3+ years exp First posted March 21, 2025 Last posted December 7, 2025
Job description

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Claims professional to join our team. The position requires the following, but is not limited to:

  • Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims. 
  • Maintains an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards.
  • Communicate with claim associates, agents, insured’s repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs, participate as necessary in negotiations, follow-up and problem resolution on claims.
  • Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
  • Handle investigations by phone, mail and on-site investigations.
  • Willing to travel and be temporarily reassigned for catastrophe duty upon request.

Desired Skills & Experience

  • Bachelor’s degree or equivalent experience
  • A minimum of 3 years working as a physical damage appraiser .
  • Knowledge of CCC software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Possess a valid driver’s license

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

#LI-DNP #LI-Onsite

About this role

Summary

Inspect and assess vehicle damages, negotiate repairs, and handle claims processes.

Job title

Inside Physical Damage Appraiser

Experience level

3+ years

Minimum experience

3+ years exp

Industry

insurance

Location requirements

Remote work possible after training with travel

Salary

Not specified

Management role

No

Skills & keywords

Required skills

communicationdata interpretationinvestigationdriver's license

Preferred skills

CCC software

Specializations

damage assessmentvehicle repairnegotiationinvestigation
Locations

Structured locations inferred from the posting.

Lansing, MI, USA

Hybrid City

Adrian, MI 49221, USA

Hybrid City

Akron, OH, USA

Hybrid City

Albany, GA, USA

Hybrid City

Appleton, WI, USA

Hybrid City

Asheville, NC, USA

Hybrid City

Birmingham, AL, USA

Hybrid City

Boise, ID, USA

Hybrid City

Brentwood, TN, USA

Hybrid City

Cedar Rapids, IA, USA

Hybrid City

Charlotte, NC, USA

Hybrid City

Village of Clarkston, MI 48346, USA

Hybrid City

Clearwater, FL, USA

Hybrid City

Columbia, MO, USA

Hybrid City

Columbia, SC, USA

Hybrid City

Columbus, OH, USA

Hybrid City

Dayton, OH, USA

Hybrid City

Draper, UT, USA

Hybrid City

Duluth, GA, USA

Hybrid City

Eau Claire, WI, USA

Hybrid City

Escanaba, MI 49829, USA

Hybrid City

Fargo, ND, USA

Hybrid City

Florence, SC, USA

Hybrid City

Fort Myers, FL, USA

Hybrid City

Gaylord, MI 49735, USA

Hybrid City

Grand Rapids, MI, USA

Hybrid City

Greensboro, NC, USA

Hybrid City

Greenville, SC, USA

Hybrid City

Independence, MO, USA

Hybrid City

Indianapolis, IN, USA

Hybrid City

Jackson, TN, USA

Hybrid City

Kennesaw, GA, USA

Hybrid City

Knoxville, TN, USA

Hybrid City

Lakeland, FL, USA

Hybrid City

Lapeer, MI 48446, USA

Hybrid City

Lexington, KY, USA

Hybrid City

Lima, OH, USA

Hybrid City

Little Rock, AR, USA

Hybrid City

Louisville, KY, USA

Hybrid City

Macon, GA, USA

Hybrid City

Madison, WI, USA

Hybrid City

Marion, IN, USA

Hybrid City

Mesa, AZ, USA

Hybrid City

Mishawaka, IN, USA

Hybrid City

Montgomery, AL, USA

Hybrid City

Mt Pleasant, MI 48858, USA

Hybrid City

Muskegon, MI, USA

Hybrid City

New Albany, IN 47150, USA

Hybrid City

Newnan, GA, USA

Hybrid City

Northville, MI, USA

Hybrid City

Ocala, FL, USA

Hybrid City

Orem, UT, USA

Hybrid City

Pittsburgh, PA, USA

Hybrid City

Portage, MI, USA

Hybrid City

Raleigh, NC, USA

Hybrid City

Saginaw, MI, USA

Hybrid City

Sioux Falls, SD, USA

Hybrid City

Southgate, MI, USA

Hybrid City

St Joseph, MO, USA

Hybrid City

Stonecrest, GA, USA

Hybrid City

Stuart, FL, USA

Hybrid City

Tallahassee, FL, USA

Hybrid City

Toledo, OH, USA

Hybrid City

Traverse City, MI, USA

Hybrid City

Troy, MI, USA

Hybrid City

West Branch, MI 48661, USA

Hybrid City

West Des Moines, IA, USA

Hybrid City