Innovation and Transformation Lead, Google Cloud (English, Japanese)

About the Job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

The Google Cloud Consulting Professional Services team empowers organizations to digitally transform their businesses, leveraging the best infrastructure, platform, industry solutions, and expertise.

In this role, you will be a key partner, guiding customers through critical phases of their cloud journey and helping them succeed. You will lead innovation and transformation initiatives, leveraging the full potential of Google's technology and solutions. You will work directly with Google’s business customers, engaging with executive leaders, stakeholders, and practitioners to accelerate organizations business transformation with Google Cloud. You will manage, scale, and guide their immediate and long-term direction and results.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Guide customers through digital transformation by providing solutions to their business and technology challenges, collaborating with sales to identify and close new opportunities, pitching innovative solutions, empower customers to understand their cloud usage through visibility, usage statistics, and KPIs, validating recommendations and tracking success.
• Leverage expertise in innovation to solve complex problems and create holistic programs, facilitate workshops to identify and prioritize new ideas.
• Lead the creation and execution of product plans, customer journeys, and go-to-market strategies, ensuring success through clear Key Performance Indicators (KPIs).
  
• Foster collaboration internally and externally, ensuring alignment, maintaining documentation, and communicating progress effectively.
• Conduct user research and persona-based interviews to uncover unarticulated needs and identify systemic opportunities for business change, leverage design thinking tools to facilitate high-impact workshops, help customers reframe complex challenges and prioritize transformative ideas.
  

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a consulting role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience delivering cloud adoption or cloud digital innovation programs with enterprise companies.
• Ability to communicate in English and Japanese fluently to interact in this client/customer-facing role.

Preferred qualifications:

• Experience managing products and technologies in Cloud or SaaS technology.
  
• Experience in developing cloud business cases and Total Cost of Ownership (TCO) analysis aligning technology costs to business value metrics.
• Experience analyzing and interpreting data to provide insights.
  
• Experience as a design thinker with a proven ability to manage complex workflow mapping and reinvent traditional operating models.
• Product management background or consulting background.
• Excellent communication and collaboration skills with business and technology audiences.

Additional Information

Google welcomes people with disabilities.