Information Technology Site Support Analyst Lead (S)

It's more than a career, it's a calling.

MO-SSM Health St. Mary's Hospital - Jefferson City

Worker Type:

Regular

Job Summary:

Leads technical support staff in daily operations. May also lead Telecommunications staff.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Main technical IS contact for the entity.  Main contact for all Executive Level support.
• Develops and maintains any procedures and documentation required to support IT systems the Executive Leadership Team.
• Communicates outstanding issues and status updates and escalates issues when necessary.
• May be present for System Level meetings, ensuring rooms are ready for use.
• May need a full understanding of Executive Board room and point of contact for escalations.
• May need awareness of System Leadership devices, ensuring back up minor equipment is available for deployment when needed.
• May assist with video conferencing and other collaboration platforms to help facilitate meetings, webinars and townhall for the Executive Leadership Team.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in computer science or related field, or equivalent years of experience and education

EXPERIENCE

• Five years' experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Work Shift:

Day Shift (United States of America)

Employee

Department:

9300110099 Facilities Management - SMJC

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.