Information Technology Associate

AAC Utility Partners is a consulting firm that guides utilities through complex IT projects by providing independent assessment, selection, project management and other specialized project resources. AAC is the developer of NavigateOne, a proprietary system of methods, tools, templates and software completely scalable and customizable to manage the special needs of any utility IT project. Leading utilities have delivered some of the most successful IT projects in the industry through the NavigateOne system.

Information Technology (IT) Associate has responsibility for providing information technology support to the AAC Utility Partners organization and customers. They will report to the AAC Technology Supervisor.

Responsibilities:

• Work with management to ensure that business needs are met through technology solutions

• Assist with the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment

• Provide Level 1 and 2 support for all organizational hardware/software, including Windows, OS X, iOS, and Android 

• Support Windows Server environments (local and cloud based)

• Assist with implementation of security software, hardware, procedures and processes to ensure prevention, detection, and recovery as requested

• Maintain, test, and improve backup procedures across the organization

• Create, update, and maintain systems documentation

• Responsible for inventory maintenance and supporting software license management

• Participates in development of training programs by identifying issues, escalating as needed

• Travel to work with AAC employees/customers as requested

• Knowledge of Windows Server environments including SharePoint

• Knowledge of current IT trends 

• Strong analytical capabilities

• Self starter with the ability to function independently

• Strong dedication to customer service (internally and externally)

• Excellent written and verbal communication skills

• Ability to build relationships with all organizational levels

• Associates or Bachelor’s Degree in computer science or other technical related discipline

Skills/Qualifications Preferred:

• Knowledge and understanding of information technology management best practices

• Experience providing IT support

• Consulting experience 

• Knowledge and understanding of the utility industry

Approximately up to 25% travel required.

All your information will be kept confidential according to EEO guidelines.

AAC Utility Partners is EOE.