Incident Support Manager
Computer World Services
Apply to this job Ashburn, VA hybrid Until 8/22/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description
CWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Incident Support Manager directs incident management operations, ensuring timely response and resolution of network disruptions affecting CBP mission systems.
Duties & Responsibilities
- Lead incident management and restoration efforts.
- Coordinate response teams during major outages or critical events.
- Ensure proper documentation, root cause tracking, and reporting.
- Liaise with CBP Incident Managers and senior leadership.
- Drive continual service improvement through process evaluation
Required Qualifications
- Bachelor’s in IT or related field.
- 10+ years in IT operations or network incident management.
- ITIL v3 and Certified Incident Manager (CIM) certifications.
Preferred Qualifications
- CCNA or CCNP certification.
- Prior DHS or CBP network operations experience.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
About this role
Summary
Lead incident management for CBP network, ensuring resolution and process improvement.
Job title
Incident Support Manager
Experience level
10+ years
Industry
technology
Location requirements
On-site in Ashburn, VA; travel possible; no remote work.
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
ITIL v3Certified Incident ManagerIT
Preferred skills
CCNACCNPDHS experience
Specializations
incident managementnetwork operationsITILnetwork security
Locations
Structured locations inferred from the posting.
Ashburn, VA, USA
On-site City