Incident / Problem Manager

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Title:         Incident / Problem Manager

Job Location: Irwindale, CA

Duration:         Permanent / Full Time

JOB DESCRIPTION: 

• Excellent communication skills - Both verbal and written

• Ability to drive and control Technical & Management bridge during Major Incidents 

• Ability to determine the Incident priority based on Business impact and urgency

• Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge

• Effectively communicate the Outage status with updates to Leadership teams

• Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible

• Ensuring progression or implementation of CRs relating to Major Incidents

• Broadcast MI communication on regular intervals as per the process 

• Providing post MI summary report to stakeholders

• Ability to coordinate with multiple resolver groups/third party vendors

• Effective handshake with Problem Management team during Major Incidents for RCA

All your information will be kept confidential according to EEO guidelines.