Incident Management Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Responsibilities:

1. Incident Management Activities

• Validates operational & technology risk incidents reported and reviews the details of the incident provided.
• Facilitates analysis on the root causes of incidents and coordinates with relevant stakeholders for investigation as necessary.
• Supports incident investigation by joining briefing and war rooms as needed.
• Liaises with different business units in understanding and remediating incidents to improve the overall risk health and control environment.
• Monitors committed action plans that will address incidents reported and propose process/control improvement as needed.
• Prepares reports for senior management and board committee presentation.

2. Governance, Reporting and Escalations

• Assists in the preparation of reports on operational and technical risk incidents, issues and decisions to senior management on a regular basis.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial or fintech industry handling risk, data, incident management, and/or controls.
• Excellent interpersonal and communication skills
• Detail-oriented
• Independent and be able to work under pressure
• Good understanding of process management, internal controls and risk management
• High level of integrity and take ownership and accountability of results

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package