Inbound tech support vacancy

Adeeba e Services Pvt. Ltd.

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Kolkata, WB, in on site Until 8/21/2026 First posted February 28, 2026 Last posted February 28, 2026
Job description

Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.

Position: Senior Tech Support Associate

No.of vacancies: 30

Job Description: Taking inbound calls with computer issue from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

Candidates Profile:

Benefits & Facilities:
Fixed Salary on 1st of every month in Salary account + High Incentives
Daily Sales Incentives
Attendance Incentive
Monthly Sales Incentives

Hike of 15% -20% on last drawn salary
Loyalty Bonus of Rs.5000 every year

Referral Bonus of Rs.2000 per candidate.

No extension of shift timings

High prospect of growth

Salary Increment after 9 months.

Shift timing – Night Shift (8:30pm to 6:30am)

Working Days: 6 days(Rotational Off)

FRESHERS AND DOMESTIC BPO EXPERIENCED CANDIDATES ARE NOT APPLICABLE


Walk-in from Monday to Saturday from 12:30pm to 3:30pm

Contact: Devopriya( HR) 7059753939

All your information will be kept confidential according to EEO guidelines.

About this role

Summary

Manage inbound calls, diagnose computer issues, recommend solutions, and sell support plans.

Job title

Senior Tech Support Associate

Experience level

not specified

Industry

contact center

Location requirements

must be in Kolkata, WB, India, no remote work allowed

Salary

Not specified

Management role

No

Skills & keywords

Required skills

call handlingdiagnosiscustomer service

Preferred skills

None specified

Specializations

technical supportcall handlingdiagnosis
Locations

Structured locations inferred from the posting.

Kolkata, West Bengal, India

On-site City