Inbound Customer Service Representative

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.

About the Role

Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Essential Skills:
•Above average customer service skills
•Strong written and verbal skills with customers and co-workers
•Computer knowledge and Internet skills
•Strong time management skills are a must
•Friendly and energetic attitude
•Ability to navigate through multiple computer screens/tabs
•Quick learner who enjoys trouble shooting and problem solving skills
•Ability to work both as an individual and a team member





Desirable Skills:
•Comply with quality assurance expectations and standards
•Must be familiar with phone Apps, Internet, Email and Microsoft Office
•At least 6 months call center experience preferred, but not required
•Variety of shifts available, must be available at least 1 weekend shift
•High School Diploma or equivalent

Additional Benefits:

Career advancement opportunities •Team work environment •$350 hiring bonus •Paid on-the-job training •Full time schedules •Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire •Casual dress attire •Individual work spaces •Complimentary breakfast on Fridays •Free parking •North-West Omaha Location



Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!