Inbound and Outbound Sales Advisor

Our client based in Bilsthorpe, Nottinghamshire are looking for an inbound and outbound sales adviser to add to their expanding team. This position is a 3month fixed term contract but there will be the opportunity to be taken on permanently for the right candidate.

In the role you will be first point of contact handling all incoming customer enquiries via phone and email for the Hazardous Waste collection service department to help to make every customers experience a positive one. Working closely alongside our logistics department, as a Customer service adviser you will be responsible for order placement, Escalating customer enquirers and complaints, gathering key information from incoming customer enquiries which will allow you to provide advice and guidance based on each individual situation.

Full time – Fixed Term – 40 hours a week Monday to Friday with a pay of £9.00 per hour

To be a successful Inbound and outbound sales you will have the following skills and experience:

• Previous inbound and outbound customer service experience
• Have a strong customer service background with a minimum of 1-year customer service experience
• Have an enthusiastic customer service focus with a determination to resolve customer issues first time
• Positive and motivated with flexible and adaptable attitude
• Excellent written and verbal communication skills and strong telephone manner
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure
• Excellent attention to detail
• Ability to be flexible and adapt to changing situations and / or systems
• Good conflict resolution skills based on a ‘Can do’ attitude
• A flexible attitude to the team’s work, including a willingness to prioritize and undertake additional tasks if required
• Friendly personality and team player
• Strong PC and technical knowledge and skills with a good working knowledge of the Microsoft packages including Word and Excel

Duties will include:

• To act as first point of contact for incoming calls with occasional outbound ensuring they are provided with a welcome greeting
• Respond to customer and internal emails and messages in a professional and timely manner.
• Place customer orders accurately and efficiently
• To ensure that all queries are followed up and resolved in an efficient and customer focused approach
• To resolve customer complaints at first point of contact wherever possible
• To assist with basic administration and reception duties
• Maintaining and building rapport with customers, understanding their needs and managing customer’s expectations
• Responding to written and verbal customer contacts regarding any queries to meet quality, time and customer satisfaction targets
• Logging all contacts from customers against the customer's account to ensure comprehensive and accurate records are available
• Instigating solutions to help the customer, using negotiation skills where needed
• Management of your own daily work flow to ensure maximum efficiency and accuracy
• Other duties as required to support the department