Implementation Specialist

Overview

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Implementation Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities:

• Integration Management: Oversee the full lifecycle of carrier connections, including initial setup, ongoing maintenance, troubleshooting, and ensuring seamless data flows between Employee Navigator and insurance carriers.
• Carrier Onboarding: Work with carriers to facilitate the onboarding process and ensure the carrier’s integration is fully functional within the Employee Navigator platform.
• Troubleshooting & Issue Resolution: Act as the primary point of contact for troubleshooting carrier connection issues, working directly with internal teams and carriers to identify and resolve problems.
• Collaboration: Work closely with internal stakeholders (product management, development, client success teams) to ensure that integrations meet business requirements and client needs.
• Testing and Quality Assurance: Perform regular testing of carrier integrations to ensure they are up-to-date, accurate, and functioning as intended.
• Continuous Improvement: Identify and recommend improvements to integration processes, tools, and technologies to increase efficiency and accuracy.
• Client and Carrier Support: Provide support to clients and carriers during the implementation of new carrier connections, offering guidance and answering integration-related questions.

Qualifications:

• Bachelor’s degree, or equivalent work experience.
• 2-4 years of experience in carrier integrations, benefits administration systems, or related fields.
• Employee Navigator Experience
• Employee Benefit Experience
• Benefit Technology Experience
• Strong understanding of benefits administration systems and the integration of insurance carriers with SaaS platforms.
• Proficiency with integration tools, APIs, and data formats such as EDI, JSON, and XML.
• Familiarity with cloud-based platforms and their integration processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, with the ability to work cross-functionally and interface with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple projects simultaneously.

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.