Implementation Data Specialist

About Chang-Fisher

Chang-Fisher gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Chang-Fischer, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Chang-Fischer has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the role

This is an exciting opportunity to be on Chang-Fisher Enterprise Implementation team. At Chang-Fisher, implementation drives company growth and product adoption among our customers. As a Data Specialist on the Enterprise Implementation Team, you will help our largest and most nuanced customers set up their accounts through various imports and tasks while managing technical aspects of the data migration process and contributing to product improvements.

Implementation is tough work and requires a high level of accuracy and efficiency. Your role will help our customers complete some of the most cumbersome parts of the project (like gathering employee data and manipulating into the required format for import). This provides enormous value not just to our customers, but also the implementation team that you will support.

What you'll do

• Become a product expert, maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Troubleshoot accounting integration failures including GL sync errors, journal entry issues, and API connectivity problems.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
• Work well under time constraints and meet schedules, including unexpected deadlines, to ensure client needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Qualifications

• Become a product expert, maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Troubleshoot accounting integration failures including GL sync errors, journal entry issues, and API connectivity problems.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
• Work well under time constraints and meet schedules, including unexpected deadlines, to ensure client needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need

• Bachelor's degree.
• 2+ years of technical customer support experience in a SaaS business.
• Hands-on experience with APIs, integrations, or payroll processes.
• Basic understanding of accounting concepts such as journal entries, chart of accounts, and GL mapping.
• Experience diagnosing integration failures including sync errors and data mapping issues.
• Demonstrated problem-solving and troubleshooting skills with strong attention to detail.
• Time management skills and ability to prioritize across high-volume, multi-channel support.
• Excellent written and verbal communication skills in English.
• Open to working night shifts (6:30 PM IST to 7:00 AM IST, any 9-hour shift).

Nice to have

• Hands-on experience with QuickBooks Online, NetSuite, Sage Intacct, or Xero.
• Familiarity with payroll operations — pay runs, earnings codes, deduction types, and how payroll data flows into accounting systems.
• Experience with REST APIs, webhooks, or OAuth authentication.
• Background in payroll processing or bookkeeping.
• Familiarity with HRIS platforms