Impact Infotech - AM Production Support

Job Title/Designation – Assistant Manager Production Support Engineer

Location – Bangalore

Experience : Assistant Manager – 2 to 3 years +

Job Description:

We are seeking a skilled Production Support Engineer with expertise in Switching Systems to join our team. The ideal candidate will provide end-to-end support for our production environment, ensuring smooth operation of payment systems and transaction switches. This includes troubleshooting, monitoring, incident resolution, and performance tuning.

Key Skills:

• Core Java, SQL

• Strong problem-solving and debugging skills.

• Good communication skills

Key Responsibilities:

• Production Support:

o Provide 24/7 support for all Switch-related production environments, including transaction switching systems and related applications.

o Troubleshoot and resolve any production issues related to transaction switching, card payment systems, or banking network integrations.

o Investigate, analyse, and resolve issues in real-time to minimize downtime and service interruptions.

• Monitoring & Performance Tuning:

o Continuously monitor the performance of Switch systems and ensure high availability and stability.

o Analyze logs, transaction records, and system alerts to proactively identify issues before they impact production.

• Incident Management:

o Act as the primary point of contact for critical production incidents and escalate to appropriate teams if needed.

o Manage incident resolution using standard operating procedures and best practices.

• Deployment & Maintenance:

o Assist in deploying updates, patches, and fixes to production systems.

o Collaborate with development teams to ensure smooth implementation of new releases or features.

• Documentation & Reporting:

o Create and maintain operational documentation for the Switch environment, including troubleshooting guides, runbooks, and incident reports.

o Provide regular reports on system performance, incident trends, and service uptime.

• Collaboration:

o Work closely with cross-functional teams, including Development, Network, and Infrastructure teams, to ensure seamless operation of the switching systems.

o Participate in root cause analysis and post-mortem reviews for major incidents.

• Compliance & Security:

o Ensure that all activities are in compliance with security standards and regulatory requirements (e.g., PCI-DSS).

o Follow security best practices to safeguard payment systems and sensitive customer data.

Preferred / Nice-to-Have Skills

• Experience in Postilion Switch.

• Knowledge of Position Realtime switch and office switch in card payments industry.

• Familiar with ISO8583/Transactions flows and HSM and other EFT Formats.

• Good knowledge on support Postilion Realtime, Office, and Postcard components.

• Experience in production support, specifically in payment switching or financial services (e.g., EMV, card transactions, and EFT systems).

• Hands-on experience with transaction switch platforms such as ACI, Postilion.

• Strong knowledge of payment protocols (ISO 8583, HSM, etc.) and networking protocols (TCP/IP, HTTP, etc.).

• Proficiency in SQL and database management (e.g., Oracle, MySQL, or SQL Server).

• Experience with monitoring tools

• Strong troubleshooting and analytical skills.

• Ability to work in a fast-paced environment with minimal supervision.

Work Environment:

• Flexible working hours due to the nature of the support (may include night shifts or weekend rotations).

• Opportunity to work in a dynamic, team-oriented environment.

Required Skills

CORE JAVASQLApplication supportproduction support