ICT Service Desk Staff

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• · Enjoy 14 months of pay*

• · HMO coverage for you and your family

• · Yearly Kick Off Parties with major giveaways (like the car in 2023)

• · Get recognized through our ‘Value Awards’

• · Grow your career - yes, we love to promote internally

• · Do meaningful work and collaborate with the best

• · 900 promotions given each year

• · 2,700+ leadership training courses

A Glimpse into Your New Role

• Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk - Level 2 and/or Shift Supervisor.

• Provide IT support services over the phone and through other electronic means and assist with field work if necessary.

• Escalate issues when needed.

• Able to identify and organize tickets according to priority.

• Document, track and monitor problems to ensure timely resolution.

• Sets and loads computer equipment with required items and prepares equipment for operations.

• Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

• Area of support include: Account maintenance (passwords and security related issues), Software, Web-based Applications, Network, PC Hardware and other company applications.

• Assist with maintaining an accurate Service Desk knowledge-based tool.

What You’ll Bring

• Ability to simplify complex technical terms when assisting end-user.

• Good Technical background and knowledge of user account administration (active directory).

• Advanced knowledge of computer hardware.

• Familiarity with network troubleshooting.

• Able to react to change productively and handle other essential task as assigned.

• Ability to respond to requests for technical assistance via phone and through other electronic means.

• Ability to read Service Desk Knowledge based tool and comprehend directions therein in order to remedy minor computer equipment malfunctions.

• Ability to diagnose the cause of a problem in a complex environment and provide effective and immediate resolution.

• Knowledge of methodology to run computer system and to troubleshoot minor computer equipment malfunctions.

• Ability to communicate problems with IT Service Desk – Level 2 and/or Supervisors as they become known.

• Ability to meet deadlines

• Ability to provide Acquire BPO customers with outstanding customer care and service at all times.

• Ability to adapt on any additional or different functions that may be assigned from time to time.

• Willing to work variable shifts including evening, weekends and public holidays.

With a diverse global team working together, we proudly embrace and live by these shared values:

• · Collaboration: Brilliant jerks can be brilliant elsewhere.
• · Impact: Do, get it done, create impact.
• · Passion: Be positive, bring passion and energy.
• · Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!