Icelandic Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to announce an exceptional opportunity for an Icelandic Speaking Tier 1 Support Agent. In this important role, you will be the first point of contact for our Icelandic-speaking customers, providing comprehensive support and assistance related to our products and services. Your main goal will be to ensure a high level of customer satisfaction by efficiently addressing inquiries and resolving any issues. If you are passionate about customer service and thrive in a fast-paced environment, we would be thrilled to have you join our team!

Responsibilities

• Provide outstanding Tier 1 support to Icelandic-speaking customers through various channels, including phone, email, and live chat.
• Diagnose and resolve basic customer inquiries and technical issues while ensuring a positive experience.
• Assist customers with product-related questions, delivering timely and accurate solutions.
• Document customer interactions and feedback to contribute to service enhancements.
• Work closely with team members to escalate more complex issues to higher support levels when necessary.
• Stay updated on product knowledge and best practices to improve your support capabilities.

Requirements

• Fluency in Icelandic (both spoken and written) is required; proficiency in English is a plus.
• Prior experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Basic technical knowledge with a willingness to learn and develop.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• A customer-focused mindset with a positive and friendly attitude.
• Familiarity with customer support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )