Icelandic Speaking Technical Support Advisor

Patrique Mercier Recruitment Nordic is excited to announce an amazing opportunity for an Icelandic Speaking Technical Support Advisor. In this role, you will be the first point of contact for our Icelandic-speaking customers, providing expert technical assistance and addressing any inquiries related to our products and services. Your technical knowledge combined with your commitment to exceptional customer service will be crucial in delivering an outstanding customer experience. If you possess a passion for technology and enjoy solving problems, we would love to have you on our team!

Responsibilities

• Provide high-quality technical support to Icelandic-speaking customers via phone, email, and chat.
• Troubleshoot and resolve various technical issues efficiently and accurately.
• Educate customers on product features and best practices for optimal use.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with team members to improve support processes and enhance customer satisfaction.
• Stay updated on product updates and technological advancements to offer knowledgeable support.

Requirements

• Fluency in Icelandic (both spoken and written) is essential, along with a proficient level of English.
• Previous experience in technical support or customer service is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication skills focused on delivering excellent customer service.
• Ability to work independently while also being a team player.
• Familiarity with customer support software or CRM systems is a plus.
• A genuine passion for technology and helping others is crucial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )