Icelandic Speaking Social Media Support Advisor

Patrique Mercier Recruitment is excited to present an opportunity for an Icelandic Speaking Social Media Support Advisor to join our vibrant team! This role is tailored for individuals fluent in Icelandic who are passionate about delivering exceptional customer service through social media channels. As a Social Media Support Advisor, you will interact with customers, address their inquiries, and resolve any issues while ensuring our brand maintains a positive online presence. If you enjoy fostering customer relationships and thrive in engaging environments, we encourage you to apply!

Responsibilities

• Respond promptly to customer inquiries and support requests via social media platforms, maintaining a professional demeanor.
• Assist users with issues related to products or services, ensuring a seamless customer experience.
• Engage with social media audiences by monitoring comments and messages effectively.
• Collect and analyze customer feedback to identify trends and relay insights to enhance service quality.
• Work collaboratively with team members to address and resolve complex customer concerns.
• Stay updated on company products and policies to provide accurate and relevant support.
• Exhibit a friendly and professional tone in all interactions to promote brand loyalty.

Requirements

• Fluency in Icelandic (both spoken and written) is essential; knowledge of English is beneficial.
• Excellent communication and interpersonal skills with an approachable personality.
• Familiarity with social media platforms and best practices in customer support.
• Ability to manage customer inquiries with professionalism and a customer-focused approach.
• Strong attention to detail and effective problem-solving abilities.
• Previous experience in customer service or a similar role is preferred.
• Self-motivated individual who thrives in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )