Icelandic Speaking Online Platform Support Agent

Patrique Mercier Recruitment is thrilled to announce an opening for an Icelandic Speaking Online Platform Support Agent. In this crucial role, you will provide exceptional support to our Icelandic-speaking customers, assisting them with their inquiries and guiding them through our online platform. If you are fluent in Icelandic and have a passion for customer service, we would love to have you on our team!

Responsibilities

• Deliver high-quality customer support through live chat, email, and phone in Icelandic.
• Assist users with account management, platform navigation, and troubleshooting issues.
• Maintain comprehensive records of customer interactions and resolutions provided.
• Collaborate with team members to enhance service delivery and share customer insights.
• Stay informed about platform updates and features to offer accurate assistance.
• Gather user feedback to help improve platform functionality and user experience.

Requirements

• Fluency in Icelandic (both spoken and written) is essential; knowledge of English is an advantage.
• Strong communication and interpersonal skills with a focus on customer relations.
• Prior experience in customer support or service roles, especially in an online context, is preferred.
• Excellent problem-solving abilities and a commitment to user satisfaction.
• Ability to adapt and work efficiently in a fast-paced environment.
• Familiarity with online platforms and technology is beneficial.
• A proactive candidate with a genuine interest in helping users enhance their online experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )