Icelandic Speaking Mobile Support Specialist

Patrique Mercier Recruitment is excited to announce an opening for an Icelandic Speaking Mobile Support Specialist. In this role, you will provide specialized technical assistance to Icelandic-speaking clients, helping them navigate challenges related to mobile applications and devices. Your expertise in troubleshooting and communication will be vital in ensuring customer satisfaction and a seamless user experience. If you have a passion for technology and enjoy helping others, we invite you to apply!

Responsibilities

• Provide outstanding mobile support to Icelandic-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and resolve issues related to mobile applications, devices, and connectivity.
• Assist users with the installation, configuration, and efficient usage of mobile apps.
• Document all support interactions clearly and accurately in the customer service management system.
• Stay updated on product developments and mobile technology trends to provide informed support.
• Collaborate effectively with product teams to relay user feedback and improvement suggestions.

Requirements

• Fluency in Icelandic (both spoken and written) is essential; English proficiency is a plus.
• Previous experience in customer service or mobile support is highly desirable.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills with a focus on user satisfaction.
• Ability to manage multiple tasks and work effectively under pressure.
• A genuine interest in mobile technology and commitment to helping customers.
• Familiarity with customer support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )