Icelandic Speaking Helpdesk Support Agent

Patrique Mercier Recruitment Nordic is pleased to present an exciting opportunity for an Icelandic Speaking Helpdesk Support Agent. In this essential role, you will provide exceptional helpdesk support to our Icelandic-speaking customers, assisting them with inquiries and troubleshooting any issues related to our products and services. Your commitment to delivering excellent customer service and strong communication skills will be critical in ensuring a positive experience for our clients. If you have a passion for technology and enjoy helping others, we invite you to apply!

Responsibilities

• Deliver outstanding helpdesk support to Icelandic-speaking clients through phone, email, and chat.
• Troubleshoot and resolve a variety of customer inquiries and technical issues.
• Effectively communicate instructions and solutions to enhance user satisfaction.
• Maintain accurate documentation of customer interactions and ensure thorough records within our systems.
• Collaborate with team members to continually improve support processes and knowledge sharing.
• Stay informed about product updates to provide accurate information to customers.

Requirements

• Fluency in Icelandic (both spoken and written) is required; proficiency in English is advantageous.
• Previous experience in customer support or a helpdesk environment is preferred.
• Excellent communication and active listening skills.
• Basic technical knowledge and strong problem-solving capabilities.
• Ability to manage multiple inquiries effectively in a fast-paced environment.
• Team-oriented mindset with a positive and customer-focused attitude.
• Experience with helpdesk software or CRM systems is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )