Icelandic Speaking End User Support Specialist

Patrique Mercier Recruitment Nordic is excited to announce a fantastic opportunity for an Icelandic Speaking End User Support Specialist. In this essential role, you will provide top-tier support to our Icelandic-speaking end-users, addressing a wide range of technical issues related to hardware and software. Your strong problem-solving skills and effective communication will be crucial in ensuring that users receive the assistance they require promptly and effectively. If you have a passion for technology and a desire to support others, we invite you to join our dynamic team!

Responsibilities

• Deliver high-quality technical support to Icelandic-speaking end-users via phone, email, and chat.
• Troubleshoot and resolve various technical issues related to computer systems, applications, and networking.
• Guide users through the troubleshooting process and provide clear and concise solutions.
• Document all support interactions and resolutions accurately in the service management system.
• Collaborate with IT teams to escalate and address complex technical issues.
• Stay current with industry trends and product developments to enhance support capabilities.

Requirements

• Fluency in Icelandic (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in technical support, helpdesk, or a related field is preferred.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Able to work both independently and in a team-oriented environment.
• Familiarity with helpdesk software or ticketing systems is advantageous.
• A genuine enthusiasm for technology and a commitment to effectively assisting end-users.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )