Icelandic Speaking Email Support Specialist

Patrique Mercier Recruitment is excited to offer a position for an Icelandic Speaking Email Support Specialist to join our dedicated support team. In this role, you will be responsible for providing exceptional email support to our Icelandic-speaking customers, addressing their inquiries and helping resolve any issues related to our products and services. Your strong communication skills and passion for customer service will play a vital role in ensuring a positive customer experience. If you are fluent in Icelandic and enjoy assisting clients via email, we would love to hear from you!

Responsibilities

• Deliver high-quality email support to Icelandic-speaking clients, ensuring prompt and thorough responses to their inquiries.
• Identify and troubleshoot customer issues based on their questions and feedback.
• Clearly articulate solutions and provide guidance to help customers effectively resolve their concerns.
• Maintain accurate records of customer interactions and updates in the support system.
• Collaborate with team members to improve support processes and tackle ongoing challenges.
• Stay informed about product details and updates to provide the most accurate information to customers.

Requirements

• Fluency in Icelandic (both written and spoken) is essential.
• Strong written communication skills for effective engagement with customers via email.
• Previous experience in customer service or email support roles is preferred.
• Excellent problem-solving skills and the ability to think critically.
• Attention to detail with the capability to manage multiple inquiries simultaneously.
• Ability to work independently as well as collaboratively within a team.
• Familiarity with customer support tools or CRM systems is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training