Icelandic Speaking Customer Support for Social Media

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for an Icelandic Speaking Customer Support representative specializing in Social Media. This role is perfect for those who are passionate about digital communication and want to connect with an Icelandic-speaking audience. You will be responsible for managing customer inquiries and support requests through various social media platforms. If you are fluent in Icelandic and enjoy engaging with customers online, we want to hear from you!

Responsibilities

• Provide exceptional customer support through social media channels in Icelandic.
• Respond to customer inquiries, comments, and complaints promptly and professionally.
• Engage with the online community to foster positive relationships and enhance brand loyalty.
• Monitor and analyze customer feedback to improve service delivery.
• Collaborate with team members to create and implement effective customer engagement strategies.
• Document interactions and track customer issues for further analysis and resolution.

Requirements

• Fluency in Icelandic (both spoken and written) is required.
• Strong communication skills and a flair for engaging with customers online.
• Previous experience in customer service, particularly in social media support, is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently and as part of a collaborative team.
• Familiarity with social media platforms and customer relationship management tools is a plus.
• Passion for social media and online communication is essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )