Icelandic Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Icelandic Speaking Customer Support representative for a dynamic Online Travel Agency. In this role, you will play a crucial part in assisting customers with their travel arrangements and inquiries, ensuring a smooth and enjoyable experience. If you are fluent in Icelandic and have a passion for travel and customer service, we encourage you to apply and be part of a growing team!

Responsibilities

• Provide exceptional customer support via phone, email, and chat to Icelandic-speaking clients.
• Assist customers with inquiries regarding travel bookings, itineraries, and travel-related services.
• Efficiently resolve customer concerns and complaints with a focus on satisfaction.
• Educate customers about travel options and offer tailored recommendations.
• Maintain accurate records of customer interactions and follow up as needed.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Fluency in Icelandic (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or the travel industry is preferred.
• Excellent problem-solving abilities, with a commitment to customer delight.
• Ability to work independently as well as part of a collaborative team.
• Interest in travel and understanding of the travel industry is a plus.
• Familiarity with customer service software is advantageous.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )