Icelandic Speaking Customer Support for Banking

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for an Icelandic Speaking Customer Support representative in the banking sector. This role is crucial for providing outstanding service to Icelandic-speaking clients, helping them with their banking inquiries and ensuring their financial needs are met. If you are fluent in Icelandic and passionate about providing high-quality support within the financial services industry, we encourage you to apply!

Responsibilities

• Provide exceptional customer support via phone, email, and chat in Icelandic.
• Assist customers with inquiries related to banking products, services, and account management.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Educate clients about banking policies, services, and procedures.
• Maintain accurate records of customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Fluency in Icelandic (both spoken and written) is required.
• Strong communication and customer service skills.
• Previous experience in customer service or banking roles is preferred.
• Excellent problem-solving abilities with a focus on client satisfaction.
• Ability to work well in a team and independently.
• Interest in the banking sector and financial products is advantageous.
• Familiarity with banking software and customer service platforms is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )